{"id":4711,"date":"2025-05-05T16:26:39","date_gmt":"2025-05-05T21:26:39","guid":{"rendered":"https:\/\/munozab.nuntu.co\/?page_id=4711"},"modified":"2026-02-16T10:55:38","modified_gmt":"2026-02-16T15:55:38","slug":"servicio-al-cliente-y-pqrs","status":"publish","type":"page","link":"https:\/\/munozab.com\/en\/servicio-al-cliente-y-pqrs\/","title":{"rendered":"PQRs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4711\" class=\"elementor elementor-4711\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6558565 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"6558565\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-562d1c6 e-flex e-con-boxed elementor-invisible e-con e-child\" data-id=\"562d1c6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2f7290 elementor-widget elementor-widget-heading\" data-id=\"e2f7290\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Peticiones, Quejas y Reclamos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86467df elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"86467df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dedb97 elementor-widget elementor-widget-text-editor\" data-id=\"3dedb97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tCu\u00e9ntanos qu\u00e9 necesitas llenando este formulario. Estamos aqu\u00ed para ayudarte lo antes posible.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-776aea8c e-con-full e-flex e-con e-parent\" data-id=\"776aea8c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7b94fb6b e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"7b94fb6b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92e2993 elementor-widget elementor-widget-image\" data-id=\"92e2993\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1920\" height=\"1920\" src=\"https:\/\/munozab.com\/wp-content\/uploads\/2025\/04\/Proteccion-de-Datos-Personales.webp\" class=\"attachment-full size-full wp-image-4033\" alt=\"Mujer representando el \u00e1rea de Protecci\u00f3n de Datos-Personales\" srcset=\"https:\/\/munozab.com\/wp-content\/uploads\/2025\/04\/Proteccion-de-Datos-Personales.webp 1920w, https:\/\/munozab.com\/wp-content\/uploads\/2025\/04\/Proteccion-de-Datos-Personales-300x300.webp 300w, https:\/\/munozab.com\/wp-content\/uploads\/2025\/04\/Proteccion-de-Datos-Personales-1024x1024.webp 1024w, https:\/\/munozab.com\/wp-content\/uploads\/2025\/04\/Proteccion-de-Datos-Personales-150x150.webp 150w, https:\/\/munozab.com\/wp-content\/uploads\/2025\/04\/Proteccion-de-Datos-Personales-768x768.webp 768w, https:\/\/munozab.com\/wp-content\/uploads\/2025\/04\/Proteccion-de-Datos-Personales-1536x1536.webp 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e755ad e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"e755ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23df61d0 elementor-button-align-start elementor-tablet-button-align-center elementor-widget elementor-widget-form\" data-id=\"23df61d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formulario de Contacto\" aria-label=\"Formulario de Contacto\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4711\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"23df61d0\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Mu\u00f1oz Abogados | Env\u00edo de PQR&#039;s a Nuestra Firma Legal\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"4711\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_e8b0e72]\" id=\"form-field-field_e8b0e72\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_b743cd7 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b743cd7\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tApellido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_b743cd7]\" id=\"form-field-field_b743cd7\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Apellido*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_8c84e9c elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8c84e9c\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTel\u00e9fono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_8c84e9c]\" id=\"form-field-field_8c84e9c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tel\u00e9fono*\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCorreo Electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo Electr\u00f3nico*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_19edd15 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_19edd15\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tOpci\u00f3n de interes\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_19edd15]\" id=\"form-field-field_19edd15\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"peticion\">Petici\u00f3n de informaci\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"queja\">Queja por servicio recibido<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"reclamo\">Reclamo sobre un tr\u00e1mite o gesti\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"sugerencia\">Sugerencia de mejora<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"datos_personales\">Protecci\u00f3n de datos personales<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"consumidor\">Protecci\u00f3n al consumidor<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"felicitacion\">Felicitaci\u00f3n o reconocimiento<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"otros\">Otros<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMensaje\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Mensaje\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_57a2fcd elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_57a2fcd\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tAutorizaci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_57a2fcd]\" id=\"form-field-field_57a2fcd\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_57a2fcd\">Autorizo a MU\u00d1OZ ABOGADOS S.A.S. para recolectar y tratar mis datos personales seg\u00fan su <a style=\"text-decoration: underline;\" href=\"https:\/\/munozab.com\/wp-content\/uploads\/2025\/05\/Politica-de-tratamiento-de-datos-personales.pdf\" target=\"_blank\">Pol\u00edtica de tratamiento de datos personales<\/a>. Esto incluye comunicaciones por correo, tel\u00e9fono o correspondencia. Puedo solicitar en cualquier momento la modificaci\u00f3n, actualizaci\u00f3n o eliminaci\u00f3n de mis datos.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_4b2e326 elementor-col-100 recaptcha_v3-bottomleft\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_4b2e326\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Lc4JforAAAAAGkZk8QiGT9dWCWeNvD8X9naB7FZ\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomleft\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ENVIAR<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Peticiones, Quejas y Reclamos Cu\u00e9ntanos qu\u00e9 necesitas llenando este formulario. Estamos aqu\u00ed para ayudarte lo antes posible.<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-4711","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/munozab.com\/en\/wp-json\/wp\/v2\/pages\/4711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/munozab.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/munozab.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/munozab.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/munozab.com\/en\/wp-json\/wp\/v2\/comments?post=4711"}],"version-history":[{"count":0,"href":"https:\/\/munozab.com\/en\/wp-json\/wp\/v2\/pages\/4711\/revisions"}],"wp:attachment":[{"href":"https:\/\/munozab.com\/en\/wp-json\/wp\/v2\/media?parent=4711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}